Get help through our FAQ

Here you can find the answers to the frequently asked questions from our traders

  • Getting Started

  • Account Related

  • Trading FAQ

  • What markets are available to trade?

    OnEquity offers a comprehensive selection of trading products that provide you with access to the worlds most sought-after exchange markets, ensuring you have the best trading prospects around the clock.

    Our range of markets include Forex currencies, Commodities and Metals, Indices, Stocks and Cryptocurrencies.

    For more details regarding the markets we offer, click here.

  • What platforms do you offer?

    OnEquity provides online trading on both MetaTrader 4 (MT4) and MetaTrader 5(MT5), the industry's most prominent trading platforms.

  • What is the minimum amount of deposit?

    In order to start trading, you are required to make a minimum deposit of 25 USD. Trading activity will not be enabled until this amount of funds has been credited to your account.

  • How can I open an account?

    Opening an account with OnEquity is fast and easy. Simply click here to start the registration process.

  • What documents do I need to register?

    Once registered, you will be asked to provide identity and address verification documents.

  • What base currencies do you offer?

    We offer trading accounts on different base currencies available in GBP, USD, EUR, JPY.

  • I have forgotten my password – what happens?

    While on login page, click on ‘Forgot Password’ and enter your registered email address. Further instructions on how to reset your password will be forwarded to you via email.

  • Are there any account fees?

    All trading accounts can be opened, managed, and deactivated without incurring any fees.

  • What account types do you offer?

    We offer various account types that best suit your trading needs.

    If you would like to learn more about the trading account packages we offer and the features included in each, please don't hesitate to click here for further information.

  • Can I have multiple trading accounts?

    Yes, you can. To create an additional trading account, log in to our secure client area and request for an additional account.

    Please note that you can have up to 3 trading accounts.

  • Can I transfer funds between my accounts?

    If you have sufficient funds in your trading accounts, you can transfer them between easily. Simply navigate to the Trading Accounts menu, and select the Internal Transfer option. Next, choose the sending and recipient accounts, as well as the amount you wish to transfer.

  • Do you charge any deposit or withdrawal fees?

    At OnEquity, we believe in transparent and fair payment practices. That's why we don't charge any additional fees for depositing or withdrawing funds from your account.

    For more information, please refer to our Deposits and Withdrawals page.

  • How do I make a deposit?

    We provide a secure process for instantly depositing funds into your account:

    1. Choose a trading account to load with funds
    2. Select a deposit method
    3. Choose amount and proceed to deposit

    To initiate a deposit, simply click here.

  • How can I request a withdrawal?

    We offer a streamlined process for quickly withdrawing funds from your account:

    1. Upload your payment details
    2. Choose trading account and related amount to withdraw
    3. Submit your request for further processing

    To request a withdrawal, simply click here.

  • Are there any fees associated with funding my account?

    Normally, we don't impose fees on deposit or withdrawal transactions. However, there may be instances where we incur charges from third-party providers, which we reserve the right to pass on to our clients at our discretion.

  • What is a Lot?

    A lot is a standardized unit of measure of a financial instrument that is traded on a market. OnEquity offers Micro lot size on all trading account types.

  • Can I trade micro lots?

    We provide micro lots across all types of trading accounts, offering traders the option to experiment with diverse trading strategies while safeguarding a substantial portion of their capital.

  • What is Slippage?

    Slippage occurs when there is a disparity between the requested price of a pending order or trade and the actual execution price. This disparity can be attributed to several factors, such as low liquidity, high volatility, and gaps in the markets (which refers to a situation where there is a discontinuity between the available tradable prices).

  • Do you offer fixed or variable spreads?

    Our platform does not provide fixed spreads since we do not manipulate market conditions or client orders. Therefore, all tradable products on our platform have variable spreads.

  • What is dynamic leverage?

    Dynamic leverage represents an automated capability empowering traders to finely tune their risk exposure and capitalize on potential gains.

    When trading with OnEquity, leverage can get up to 1:1000 depending on the market involved.

    Click here for more information regarding our dynamic leverage tiers and how they can affect your account.

  • Do you support mobile trading?

    Absolutely. Our MT4 and MT5 mobile applications allow traders to manage their trading operations anytime and anywhere, from any Android or iOS device.

  • Can I use Expert Advisors (EAs)?

    Yes you can. We allow Expert Advisors on our trading platforms, meaning you can create or automate your trading strategy with no restrictions.

  • Are there any commissions charged when trading?

    Commissions are waived on premium account types. The basic one (Plus) is commission-free.

Risk Warning: Our products are leveraged and carry a high level of risk, which can result in the loss of your entire capital. Such products may not be suitable for all investors. It is crucial to understand the risks involved fully.
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